Return & Exchange Policy

**Exchange Policy is not applicable for Overseas orders (outside of Singapore)

Non-Defect Outfit Exchange Policy

1. Non-Exchangeable & Non-Refundable

   • All plus-size/specially ordered outfits (e.g., bridesmaid outfits) and sale items are non-exchangeable and non-refundable unless defects are found.

2. Worn or Washed Items

   • Outfits that have been worn or washed are non-exchangeable and non-refundable.

3. Size Exchange Only

   • Customers can exchange non-defective outfits for a different size only, subject to availability. The outfit must be in mint condition with the tag intact.

4. Exchange Notice

   • Customers must email adriannayariqa@gmail.com or message +65 8922 6613 / +6019 288 0811 within 3 days of receipt to request an exchange. Provide the order details and a screenshot of the delivery receipt.

5. Approval & Mailing

   • A “Notice of Approval to Exchange” will be issued if the request complies with the policy. Mail the outfit within 7 days of approval to the following address:
     Muhammad Sufiyan
     8 Jalan Pisang, 199075, Singapore
     +65 8922 6613

   Customers must bear delivery costs and are strongly advised to use registered mail and include their return address. Adrianna Yariqa LLP is not responsible for lost exchanges.

6. Final Terms

   • Exchanges are limited to one size change per order and must be completed within 7 days of purchase.
   • Exchanged items are non-refundable and cannot be exchanged again unless a defect is found.

Defective Outfit Policy

1. Check Upon Receipt

   • Customers must check outfits immediately upon receipt. Dissatisfaction with fabric or slight color variations due to monitor display are not considered defects.

2. Worn or Washed Items

   • Defective outfits that have been worn or washed are non-exchangeable and non-refundable.

3. Report Defects

   • Report defects within 7 days of receipt by emailing adriannayariqa@gmail.com or messaging +65 8922 6613 / +6019 288 0811. Include photos of the defect, delivery receipt, and details of the issue.

4. Return Approval

   • A “Notice of Approval to Return” will be issued if the report complies with the policy. Mail the outfit within 7 days of approval to:
     Muhammad Sufiyan
     8 Jalan Pisang, 199075, Singapore
     +65 8922 6613

   Use your national postal service's registered mail. Include your return address on the envelope and send a screenshot of the delivery receipt to adriannayariqa@gmail.com. Private couriers (e.g., UPS, DHL) are not eligible for delivery cost refunds. Adrianna Yariqa LLP is not responsible for lost returns due to non-compliance with these instructions.

5. Refund Options

   • Customers can choose between:
     Option 1: Exchange (subject to availability) – The replacement outfit will be sent upon receipt of the returned outfit. Delivery costs will be refunded as store credit or bank transfer.
     Option 2: Store Credit – Refund will include the outfit price and return delivery costs, issued as store credit after the returned outfit is received.